What emails do I get about my trial and billing?
Throughout your trial and subscription, you’ll receive the following emails at your store’s billing email address:
- Welcome email — when your trial begins
- Trial ending reminders — at 7 days and 2 days before your trial expires
- Trial expired — when the trial ends and your store enters read-only mode
- Subscription confirmed — when you subscribe to a plan
- Plan changed — when you upgrade or downgrade
- Annual renewal reminder — 14 days before your annual subscription renews
- SKU limit reached — if your product count reaches your plan’s limit
- Cancellation confirmation — when you cancel your subscription
- Data purge warning — 7 days before data is removed from a deactivated store
These emails are always sent and cannot be turned off, as they relate to your account status and billing.